Ticketing System

A modern and efficient platform for managing customer support tickets, tracking issues, and ensuring timely resolution to improve customer satisfaction.

Overview

Our Ticketing System is a centralized solution for businesses of all sizes to handle customer inquiries, technical issues, and service requests. It automates ticket creation, streamlines agent workflows, and provides powerful reporting to help you deliver exceptional support. With an intuitive interface, your team can resolve issues faster and maintain a clear history of all customer interactions.

Key Features

Ticket Creation & Management: Easily create, assign, and track tickets from various channels (email, web forms, etc.).
Agent & Team Assignment: Automatically route tickets to the right agent or team based on predefined rules or manually assign them.
Communication & Collaboration: Internal notes, public replies, and a knowledge base help agents communicate with customers and collaborate effectively.
Automated Notifications: Send automated email alerts to agents and customers on ticket status changes.
SLA Management: Define and monitor Service Level Agreements (SLAs) to ensure timely responses and resolutions.
Reporting & Analytics: Get insights into agent performance, ticket volume, and resolution times with detailed reports.

Pricing

Starter Plan
$20/agent/month

For small teams (up to 5 agents).

  • Basic Ticketing
  • Email Support
Professional Plan
$50/agent/month

For growing customer support teams.

  • SLA Management
  • Advanced Automation
  • Phone & Chat Support
Enterprise Plan
Custom

For large corporations with complex needs.

  • Custom Integrations
  • Dedicated Account Manager

Start Your Free Trial

Get full access for 14 days, no credit card required.

Start My Free Trial Now